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FAQs

    Can I visit your factory?

    A

    Absolutely. We welcome factory visits. Please schedule at least 3 days in advance so we can prepare samples and arrange your tour.

  • How do I send my designs?

    Email us your AI, PDF, or PNG files, mood boards, or Pantone color codes. Our design team will prepare a proof within 24 hours.

  • Can I get samples first?

    Yes — stock samples ship within 24 hours. Custom samples take 48 hours. Sample cost is refundable against your first bulk order.

  • What is your order process?

    1) Inquiry & consultation → 2) Design confirmation (1-2 days) → 3) Sample production (48H) → 4) Sample approval → 5) Mass production (7-15 days based on quantity) → 6) QC inspection → 7) Shipping

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